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Guest Service Specialist (Operator) | Fulltime | Anantara Grand Hotel Krasnapolsky Amsterdam
What your journey at Krasnapolsky will look like day-to-day
We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey. This in combination with handling complaints, documenting all incoming guest requests via email or phone, and keeping an overview of the reviews that the hotel receives/replying on them. Together with the Guest Relations team you work together to exceed guest expectations while keeping LQA standards in mind.
Where your journey will take place
The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.
Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.
What we wish you will bring with you
- Experienced guest service professional;
- No 9 till 5 mentalities, flexibility within your schedule;
- Natural drive to connect with people;
- Ability to surprise guests with your special touch;
- Spontaneity, flexibility, an open attitude and an eye for detail;
- Excellent communication skills and proficiency in the English language, Dutch or other foreign languages a plus.
Some extras to make the journey exceptional
At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:
- Salary based on scale 4 of the Horeca CLA and your experiences.
- Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
- Special team member rates in more than 500 hotels within the Minor Hotel Group.
- A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
- Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
- An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
- Our University offers excellent training and (international) development opportunities.
- Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide!
- Management programs to support your way to the top
- We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city
Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com
Not sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.